Before You Book


Returning Guests:

As part of our loyalty program, all previous One Big Holiday guests will receive a unique Pre-sale Password which will allow you to book a room during the Pre-sale on June 7th.

This Password will be eligible to book ONE room at the event. Information containing your Pre-sale Password will be sent out via email on May 24th. If you have not received your booking information by June 3rd, please contact the Cloud 9 Travel Team.

Pre-sale Passwords are redeemable until the General On-Sale on June 8, 2016 at 11:59 AM ET.

Roll Call Members:

Roll Call members can Opt-In for My Morning Jacket One Big Holiday to receive a Pre-sale Password. This Password will allow you to book ONE room. You can Opt-In starting on May 24, 2016 until 5 PM ET on May 31, 2016. After you opt in, you will receive an email on June 2nd with information containing your Pre-sale Password and booking instructions. If you have not received this email by June 3rd, please contact the Cloud 9 Travel Team. 


PLEASE NOTE: There are more Pre-sale Passwords being sent out than there are rooms available. Passwords are non-transferable and can only be redeemed by the Password holder during the Pre-sale on June 7, 2016. Signing up for Roll Call and opting into the Pre-sale does NOT guarantee you a room at One Big Holiday.

If any rooms remain after the Pre-sale, there will be a General On-Sale on June 8, 2016 at 12 PM ET. You will not need a Password to participate in the General On-Sale.


What Is A Cloud 9 Account & Why Do I Need One?

It's your personal profile. Your account allows you to book, access and update your reservation as well as track your trip history. It is also a place where you can provide us with additional information that will help make your travels smoother. 

Each person attending One Big Holiday will be required to register for an account. You will need a Cloud 9 Account to start the reservation process. If you haven't already, you can register HEREIf you have traveled on a Cloud 9 event before, please do not create another account or you risk losing your valuable trip history!

Your Account Allows You To:

  • Make payments
  • Enter flight information
  • Provide any dietary or medical needs
  • Add items to your reservation such as extra nights, ground transportation, or travel insurance
  • Offset your carbon emission or make a donation to Positive Legacy

Prior to the On Sale, we recommend that you log into your account to ensure a seamless process. If you are experiencing any difficulties logging in or forgot your username or password, you can retrieve them by following the instructions HERE.

Lead Guest

  • This is the person that creates the reservation and is the "owner".
  • They are responsible for making sure the reservation is in good financial standing.
  • This is the only person that can make changes to the names on a reservation.
  • It is the lead's responsibility to make sure that all the guests are properly added. 
  • Changes to the Lead Guest are subject to a fee according to the Name Change Schedule.


If you know who your roommate will be at the time of booking:

You can easily add them when making your reservation online by entering their full name and the email address they have on file. The reservation system should be able to find the account they made and will link them to the reservation.

If you do not know who your roommate will be at the time of booking:

No problem. After the initial booking, you will be able to add or change your guest online during the complimentary period. However, if you add or change your guest after the complimentary period has ended, you will no longer be able to do so online. You will need to contact the Travel Team. Late add or change fees may apply, please see the schedule HERE