CLOUD 9 RESERVATIONS ACCOUNT:
Each person attending One Big Holiday will be required to register for an account at Cloud 9 Reservations. You can register for an account HERE. If you have traveled on a Cloud 9 Adventure before, please do not register for another account or you risk losing your valuable trip history!
Prior to the On-Sale, we recommend that you log into your Cloud 9 account to ensure a seamless process. If you are experiencing any difficulties logging in or forgot your username or password, you can retrieve them by following the instructions HERE. If you still cannot retrieve your account information contact the Cloud 9 Travel Department.
The guest that places the reservation is considered the "lead guest" and is the "owner" of the reservation. The lead guest is the only person in the reservation that can make any changes such as adding a guest or making a name change.
The lead guest is responsible for keeping the reservation payments current. Lead guests in delinquent reservations will be assessed a $35 late fee on the morning following the payment date. The delinquent guest has 24 hours to settle the outstanding payment plus late fee, before One Big Holiday automatically charges the most recently used credit card on file. Any reservations still unpaid 48 hours after the payment date are subject to cancellation and the appropriate penalties.
If you know who will be traveling with you prior to making your reservation, please have your guest(s) register for a Cloud 9 Reservations Account if they don't already have one. By doing so, you can easily add them when making your reservation online. If you do not know who your roommate will be prior to booking, no problem, you can add them at a later date by contacting the Cloud 9 Adventures Travel Team. Please note, after the initial booking, you are unable to add your guest to the reservation without the assistance of a Cloud 9 Representative. Name Change fees may apply. Please see the guidelines HERE.