What documents do I need?
You MUST have a valid passport. There are NO exceptions.
Can I extend my trip?

Come Early, Stay Late! One Big Holiday realizes that four days at the Hard Rock Hotel Riviera Maya may not be enough for some of our fans. We are offering a special discounted rate for those guests who want to add one night before and one night after the event. These rates are only available for February 3rd & February 9th. There are two easy ways to book your Pre & Post nights. You can purchase them online by logging into your Cloud 9 account or by contacting the Cloud 9 Adventures Travel Department.  Pre & post nights must be purchased in the same room category and paid in full at the time of booking.  They are non-refundable & non-transferable.  

What should I pack?
Weather in the Mexico this time of year is generally warm, but since most of the shows will be taking place outdoors, there is the chance of it being cool. One Big Holiday suggests bringing some warm clothing just to be on the safe side. Other than that, anticipate wearing t-shirts and shorts pretty much the entire time. Bring your camera, ear plugs, sunscreen, bathing suit and rain gear.
What should I NOT pack?

No illegal substances, alcohol, non-alcoholic beverages, food, weapons or pets. The use of illegal drugs is strictly prohibited at One Big Holiday. All laws pertaining to drug use must be respected.

Is airfare included in the trip cost?

No.  All guests are responsible for booking their own airfare.

What airport should I fly into for One Big Holiday?
Cancun International Airport (CUN).
How far is the Hard Rock Hotel Riviera Maya from the Cancun International Airport?

Hard Rock Hotel Riviera Maya is approximately sixty minutes from the Cancun International Airport (CUN).

Zika, Should I be worried?
Mosquitos are a reality when traveling in Mexico.  We recommend that all guests consider bringing insect repellant and wearing long sleeves and long pants if participating in excursions that include being in the jungle.  The CDC makes periodic recommendations, guests should keep themselves aware HERE.  Knowledge is power!